Distance Sales Agreement

Last updated: 7 August 2026

1. Party and contact information

Shipping is free. For domestic orders within Turkiye, shipping costs are covered by TWO-BORG. Orders are shipped through our contracted carrier. Once your order has been handed over to the carrier, the tracking number and shipment details will be sent to you by email.

The Buyer is the person who provides the required order information through www.two-borg.com.

2. Subject

This agreement governs the sale and delivery of products ordered electronically through www.two-borg.com and the parties’ related rights and obligations. Mandatory provisions of Turkish Law No. 6502 and the Distance Contracts Regulation remain reserved.

3. Product and price

Key characteristics, quantity, sale price, discounts, taxes, delivery charge, total amount and payment method are shown before the order is completed in the order summary and pre-contract information.

4. Payment

Payment is made using the methods offered at checkout. Card payments may be processed by iyzico and/or other licensed payment service providers.

5. Dispatch and delivery

Delivery & Shipping Conditions

Unless otherwise stated on the product page, orders are handed to the carrier within a maximum of 5 business days. Domestic carriage after dispatch may take up to 5 business days under normal conditions.

Public holidays, natural disasters, force majeure, address issues or carrier operations may affect timing. Statutory consumer rights remain reserved.

6. Right of withdrawal

A consumer Buyer may withdraw within 14 days from delivery without giving a reason and without penalty. Notice may be sent before expiry of the period to info@two-borg.com.

7. Sending goods back

Following a withdrawal notice, the consumer must return the goods within the period prescribed by applicable law. The designated return carrier and current return instructions will be communicated during the return request.

For statutory withdrawal, where the Seller’s designated return carrier is used, return shipping costs are not charged to the consumer in accordance with the applicable Turkish Distance Contracts Regulation.

8. Return address

TWO-BORG
Maya Akar Center
Esentepe, Buyukdere Cd. No: 102
34394 Sisli / Istanbul, Turkiye

Please contact info@two-borg.com before sending a return and obtain the current return instructions.

9. Condition of returned goods

Returned goods are expected to be resaleable, complete, undamaged and not used beyond ordinary inspection. Scratching, deformation, chemical/perfume/cream exposure, damage or missing parts caused by use may be assessed as diminished value in accordance with applicable law.

10. Refunds

Amounts required to be refunded following lawful withdrawal are returned within the periods and by the methods prescribed by applicable law, using a method compatible with the original payment instrument and without imposing additional cost on the consumer.

11. Defective / incorrect goods

Statutory remedies under Turkish consumer law for damaged, incorrect or non-conforming goods remain available independently from the right of withdrawal.

12. Natural characteristics of silver

925 sterling silver may naturally oxidize/tarnish over time. Gold or rose plating may wear depending on use, friction and chemical exposure. Whether a particular condition constitutes a defect is assessed based on the condition at delivery, product description and applicable law.

13. Disputes

Consumers may apply to the competent consumer arbitration committee or, where applicable, to the consumer court following mandatory pre-litigation mediation depending on the nature and value of the dispute.

14. Entry into force

Before placing an order, the Buyer confirms the pre-contract information and order terms electronically. Together with order-specific information, this agreement is formed electronically between the parties.