Shipping policy

SALES, DELIVERY AND PAYMENT INFORMATION

Distance Selling Information

All purchases made through this website are considered distance sales conducted electronically.

By completing an order, the customer acknowledges and accepts the essential characteristics of the purchased product, its sales price, payment terms, delivery conditions, and applicable sales terms.

Two-Borg is committed to providing customers with a secure, transparent, and high-quality shopping experience.

Order and Payment Process

Orders are processed once payment has been successfully completed and confirmed.

Payments are processed through secure payment infrastructures. Credit and debit card transactions are securely handled through iyzico and other trusted payment providers.

Payment card information is never viewed, stored, or retained by the store.

Orders that have not received payment authorization cannot be processed or prepared for shipment.

Delivery Information

Orders are prepared and handed over to the shipping carrier as quickly as possible.

Delivery times may vary depending on order volume, public holidays, extraordinary circumstances, and shipping carrier operations.

Certain products may be made to order or require additional preparation time. In such cases, customers will be informed accordingly.

Customers are advised to inspect their package upon delivery. If a package appears damaged or opened, it is recommended that the situation be documented with the shipping carrier before acceptance.

Product Information

Two-Borg products are primarily manufactured using silver and other precious metal materials.

Due to its natural characteristics, silver may tarnish over time when exposed to air, humidity, perfumes, cosmetic products, and various chemicals. This is a natural process and should not be considered a manufacturing defect.

For long-lasting use, products should be stored in a dry environment and exposure to chemical substances should be minimized.

Protection of Personal Data

Personal data is processed and protected in accordance with applicable data protection regulations and legal requirements.

Information collected from customers is used solely for the purposes of processing orders, providing customer support, fulfilling legal obligations, and improving service quality.

Personal information is never unlawfully shared with third parties or sold for commercial purposes.

For more information, please review our Privacy Policy.

Limitation of Liability

Two-Borg makes every reasonable effort to ensure that product descriptions, images, pricing information, and website content remain accurate and up to date.

However, Two-Borg shall not be held liable for temporary inaccuracies, technical issues, system errors, or interruptions arising from circumstances beyond its reasonable control, including those related to third-party service providers.

Contact

If you have any questions regarding orders, delivery, payment processes, or general customer support, please contact us.

Email: info@two-borg.com

Customer satisfaction is a priority at Two-Borg, and all inquiries will be reviewed and responded to as promptly as possible.